A Willing Hands Medical Supply

Terms and Conditions

Welcome to A Willing Hand Medical Supply. By using our website, purchasing our products, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions apply to all visitors, customers, and users of the A Willing Hand Medical Supply website and services. By accessing or using our services, you accept and agree to be bound by these terms.

2. Products and Services

Product Availability: All products are subject to availability. We reserve the right to modify or discontinue products without notice.
Product Descriptions: We strive to provide accurate descriptions of all items on our website. However, we do not warrant that the descriptions are error-free. If a product is not as described, please contact us for assistance.
Pricing: Prices are subject to change at any time. We reserve the right to modify pricing and correct pricing errors without notice.

3. Orders and Payment

Order Acceptance: By placing an order, you agree to purchase the products in accordance with these terms. We reserve the right to refuse or cancel any order at our discretion.
Payment Terms: Payment is due at the time of purchase. We accept major credit cards, debit cards, and other payment methods as specified on our website.
Billing Information: You agree to provide accurate, current, and complete billing information. If we suspect fraud, we may cancel your order.

4. Shipping and Delivery

Shipping Policy: Shipping costs and estimated delivery times are provided during checkout. We are not responsible for delays due to carriers or external factors.
Risk of Loss: Risk of loss passes to you upon our delivery of the product to the carrier. If items are damaged in transit, please contact us immediately.
International Shipping: We currently do not offer international shipping. Domestic shipping policies apply within the United States only.

5. Returns and Refunds

Return Policy: Products may be returned within [X] days of receipt for a refund, provided they are unused and in their original packaging. Please contact customer service for return instructions.
Non-Returnable Items: Certain items, such as custom orders, opened hygiene products, or perishable goods, may not be returnable. Check the product description for specific details.
Refund Processing: Refunds will be processed upon receipt and inspection of returned items. Original shipping costs may not be refundable. Refunds are issued to the original form of payment.

6. Warranties and Disclaimers

Product Warranties: We offer warranties on select products as specified in the product description. If an item is defective, please contact us for assistance.
Disclaimer of Warranties: All products are provided “as is” and without warranty, except as expressly provided in this agreement. We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

General Limitation: To the fullest extent permitted by law, A Willing Hand Medical Supply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from the use of or inability to use our products or services.
Maximum Liability: Our total liability for any claim arising from your use of our products or services is limited to the amount you paid, if any, for the specific product.

8. Intellectual Property

Ownership: All content on our website, including text, images, logos, and trademarks, is owned by A Willing Hand Medical Supply or its licensors and protected by copyright, trademark, and other laws.
Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes.

9. Privacy Policy

Data Collection: We collect and use your personal information as described in our Privacy Policy. By using our website, you consent to the collection, use, and sharing of your information as outlined in the policy.
HIPAA Compliance: If we collect or manage any protected health information, we are committed to complying with HIPAA regulations.

10. Governing Law

Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of [State], without regard to its conflict of law principles.
Dispute Resolution: Any dispute arising out of or related to these Terms and Conditions will be resolved through binding arbitration in [City/State] in accordance with the rules of the American Arbitration Association.

11. Changes to Terms and Conditions

Modification Rights: We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the effective date.
Acceptance of Changes: By continuing to use our website and services after changes are made, you accept the revised Terms and Conditions.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
- Email: support@awillinghandmedicalsupply.com
- Phone: [Phone Number]

Return and Refund Policy

At A Willing Hand Medical Supply, we aim to provide high-quality medical equipment and supplies to meet your needs. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Returns

Eligibility for Returns:
- Items are eligible for return within 30 days of the purchase date.
- To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items:
- Custom or special-order items.
- Opened hygiene or personal care products, such as masks or gloves.
- Perishable goods, including certain medical supplies with expiration dates.
- Items marked as non-returnable in the product description.
Return Process:
- To initiate a return, contact our Customer Service team at contact@awillinghandmedicalsupply.com or call [Phone Number].
- Our team will provide return instructions and a return authorization number (RA#) if the item qualifies for return.
- Customers are responsible for return shipping costs, except for items damaged upon arrival or incorrect shipments.

2. Refunds

Refund Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original method of payment within 5-7 business days.
Partial Refunds:
- In some cases, only partial refunds may be granted. This may apply if:
  - The item shows signs of use.
  - The item is not in its original condition or missing parts.
  - The return was initiated beyond the 30-day window.
Non-Refundable Items:
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).
- Items marked as “Final Sale” or “Non-Returnable” are also ineligible for refunds.

3. Damaged or Defective Items

Reporting Damages or Defects:
- If you receive a damaged or defective item, please notify us within 7 days of receiving the order.
- Contact our Customer Service team with photos of the damage and details of the defect to arrange a replacement or refund.
- For damaged or defective items, we will cover return shipping and offer a full refund or replacement at no additional cost.

4. Exchanges

Exchange Policy:
- We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
- Contact our Customer Service team for assistance if you have questions about product availability.

5. Return Shipping Costs

Customer Responsibility:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
- We recommend using a trackable shipping service and purchasing shipping insurance for items valued over $50. We cannot guarantee receipt of returned items without tracking.

6. Contact Information

If you have any questions or need assistance with a return or refund, please reach out to our Customer Service team at:

Email: contact@awillinghandmedicalsupply.com
Phone: [Phone Number]

Terms and Conditions

Return and Refund Policy

This website uses cookies.